Please read these terms and conditions carefully before using Our Service.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of these Terms and Conditions:

Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

Country refers to: Connecticut, United States.

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Fletcher Wakefield LLC, 88 Hamilton Ave, Stamford CT, 69029.

Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

Service refers to the Website.

Terms and Conditions (also referred as "Terms") mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service. This Terms and Conditions agreement has been created with the help of the Terms and Conditions Generator.

Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.

Website refers to Fletcher Wakefield, accessible from http://www.fletcherwakefield.com

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Acknowledgment

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.

You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

Links to Other Websites

Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.

The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.

Termination

We may terminate or suspend Your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions. Upon termination, Your right to use the Service will cease immediately.

Limitation of Liability

Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of these Terms and Your exclusive remedy shall be limited to the amount actually paid by You through the Service or 100 USD if You have not purchased anything through the Service.

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect or consequential damages whatsoever (including but not limited to damages for loss of profits, loss of data or other information, business interruption, personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party's liability will be limited to the greatest extent permitted by law.

"AS IS" and "AS AVAILABLE" Disclaimer

The Service is provided to You "AS IS" and "AS AVAILABLE" and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice.

Without limiting the foregoing, neither the Company nor any of the Company's providers makes any representation or warranty of any kind: (i) as to the operation or availability of the Service, or the information, content and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. In such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

Governing Law

The laws of the Country, excluding its conflicts of law rules, shall govern these Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national or international laws.

Disputes Resolution

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.

For European Union Users

If You are a European Union consumer, You will benefit from any mandatory provisions of the law of the country in which You are resident.

United States Legal Compliance

You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a "terrorist supporting" country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.

Severability and Waiver

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Waiver

Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not affect a party's ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.

Translation Interpretation

These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the Website and the Service.

Contact Us

If You have any questions about these Terms and Conditions, You can contact us:

By email: info@fletcherwakefield.com
By visiting this page on our Website: http://www.fletcherwakefield.com/contact
By phone number: 928 923 8729

Generated using TermsFeed Terms and Conditions Generator.

The following general terms and conditions of sale regulate the offer, transmission, and acceptance of purchase orders relating to products sold by Fletcher Wakefield to professional designers. Fletcher Wakefield is a trade only luxury showroom representing select manufacturers and vendors. All orders are placed on behalf of the designer, who assumes full responsibility for verifying product details and suitability for their client’s project.

1. Orders & Pricing

• All orders are subject to acceptance by Fletcher Wakefield and the manufacturer of the product line.
• Quotes are valid for 30 days unless otherwise noted and may be subject to correction for errors or omissions.
• Pricing is subject to change without notice until payment is received.
• An invoice will be issued upon receipt of an order. This document supersedes all prior correspondence, verbal, written, graphic, or otherwise.
• Orders are placed with the manufacturer once payment or deposit has been received.
• Payment of an invoice constitutes agreement that the contents have been reviewed and approved by the designer.

2. Custom & Design Modifications

Many items are made to order and can be customized. Modifications outside standard specifications must be submitted in writing and may be subject to manufacturer approval, extended lead times, and additional charges.

3. Order Amendments

• Purchase orders are placed with the manufacturer immediately after payment is received.
• Changes to an order are subject to the manufacturer’s policies and may not be possible once production has started.
• Any approved amendments may incur additional costs and extended lead times.

4. Lead Times

• Estimated lead times are provided at order placement but are subject to change due to production schedules, demand, holidays, freight conditions, customs clearance, or events beyond our control.
• Lead times do not begin until all specifications and payments are confirmed.
• Delays do not constitute breach of contract, and Fletcher Wakefield is not liable for resulting damages or costs.

5. Specifications

• All drawings, dimensions, samples, descriptive visuals, and specifications are provided by the manufacturer and are intended as a guide only.
• Fletcher Wakefield reserves the right to pass through any manufacturer changes in design, construction, or finish without prior notice.
• It is the designer’s responsibility to confirm dimensions, finishes, and suitability for the intended space prior to ordering.

6. Finishes, Materials & Variations

• Images of products are for illustrative purposes only.
• Many finishes, including wood, stone, marble, and metals, are applied by hand and may vary in tone, grain, veining, and texture.
• Variations are natural and are not considered defects.
• Manufacturers do not guarantee finishes against fading, oxidizing, or patina changes over time.
• Fabric, leather, and dye lots may vary; exact matches cannot be guaranteed.

7. Shipping, Delivery & Site Readiness

• All orders must be paid in full before release from the manufacturer.
• Unless otherwise arranged in writing, designers are responsible for coordinating shipping through their own carrier or receiver.
• When Fletcher Wakefield or the manufacturer arranges delivery, designers must provide written notice of any access challenges, including stairs, narrow doors, elevators, and docks, prior to shipment. Additional charges will apply for unusual access conditions not disclosed in advance.
• Freight charges typically cover one ground level delivery during normal weekday hours; re delivery fees may apply.
• If white glove service is arranged, goods must be inspected and signed for upon delivery, with any damage noted on the delivery receipt.
• All shipments must be inspected within 48 hours of delivery; damages or defects reported after this period may not be eligible for claim.

8. Storage & Delayed Delivery

If delivery is delayed at the request of the designer or due to jobsite inaccessibility, storage fees will apply at the prevailing warehouse or vendor rate.

9. Damage Claims

• If the designer arranges their own freight, all claims must be filed directly with the carrier.
• Fletcher Wakefield is not responsible for damage occurring after goods leave the manufacturer’s facility when third party freight is used.
• For manufacturer arranged freight, we will assist in filing claims provided damages are reported within the required timeframe.

10. Cancellations, Returns & Exchanges

• Many luxury and custom items cannot be cancelled once the order is placed.
• If cancellations are permitted by the manufacturer, a restocking fee of up to 30% will apply.
• In the event of a manufacturing defect, Fletcher Wakefield will assist the designer in securing a replacement or repair per the manufacturer’s policy.
• Manufacturers may inspect returned goods; if no defect is found, the item will be returned to the designer at their expense.

11. Force Majeure

Fletcher Wakefield shall not be liable for delays or failure to perform due to causes beyond our reasonable control, including but not limited to fire, flood, labor disputes, strikes, pandemics, acts of God, government restrictions, embargoes, material shortages, freight disruptions, customs delays, or vendor capacity constraints. If such events occur, delivery dates may be extended or orders may be cancelled without liability.

Designer Acknowledgment

By approving an invoice and submitting payment, the designer acknowledges that they have reviewed and accepted these Terms & Conditions and the vendor’s terms, and confirms all specifications, finishes, dimensions, and site readiness for delivery.